Frequently Asked Questions

 

Some of the most frequently asked questions are answered below. If you have a specific question, please get in touch.

How can I get more information about price of the artwork?

Click the “Contact For Price” button on the artwork page to initiate a conversation with Liuba's agent. Personalize your message, sharing information about your contact. Within 1–3 days, you will receive agent’s response.

I've ordered an artwork, when will I receive it?

Once the price and shipping are finalized, the agent will issue an invoice and request for you to complete payment electronically or through a wire.
All artwork are custom printed just for you and sent to Liuba's studio to be signed, dated and numbered in pencil.
Artwork are sent from Liuba's studio within 10 business days.

What else I will receive with artwork?

You will receive: Artwork, Certificate of Authenticity, Artist Statement, Care Instructions.

What is the Certificate of Authenticity?

This certificate is confirming the authenticity of the limited edition and produced artworks. This includes image, signatures and stamps, unique number and additional information of artwork.

 

What is your returns policy?

Purchases of artwork are final. We are unable to accept exchanges or refunds of artwork for change of mind.

If your artwork has been damaged in transit please notify us within 7 days of receiving the goods by emailing luba.kostina@gmail.com for assistance. Please make sure to open your package within this time.

Please keep all original packaging and the print as we may require photos or the original print to process your claim.

Books will not be refunded for change of mind.

What is the difference between a limited edition print and an open edition print?

A limited edition print is only available in a limited quantity. An open edition is not numbered and the quantity is not limited. Both prints are signed, only the limited edition is numbered.

I like your artwork, can I use them?

Not unless you obtain permission to reproduce Liuba Kostina's artworks, email luba.kostina@gmail.com. It is a breach of copyright otherwise. All artworks must be credited by Liuba Kostina Photography INC. and linked to https://www.liubakostina.com if they leave this site.

Will you keep my details private?

Absolutely. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past. Unless you want to receive our newsletter of course! Click here if you do.